Политика возврата средств

Attention: We Have Updated Our Return And Exchange Policy Please Note The Following. For Questions Or Concerns Regarding Your Order, Return Or Fees Associated With Your Order, Please Contact Us Via Email, Phone, Or Text.  We Have Resumed Back To Our Normal Return Policy.

 

We Have A 3-Day Return Policy, Which Means You Have 3 Days After Receiving Your Item To Request A Return Or Exchange. We Do Have A Mandatory Restocking Fee That Applies To All Returns. The Fee Is Based On The Price Of The Item. Please Contact Us To Find Out Fee Regarding Your Return. This Fee Does Not Apply To Exchanges. No Returns Are Accepted If Product(S) Are Damaged By The Customer, Used, Returned Late, Or Packaged Poorly And Damaged During Transit.

Please note: Off-The-Rack are ALL FINAL SALES. 

We Have A 3-Day Exchange Policy, Which Means You Have 3 Days After Receiving Your Item To Request An Exchange.

To Be Eligible For An Exchange, Your Item Must Be In The Same Condition That You Received It, Unworn/Unused, With Tags, And In Its Original Packaging. You’ll Also Need The Receipt Or Proof Of Purchase. (In Store & Online) If There Are Signs Of Wear Or Damage, Your Exchange Will Be Denied. Please Know That We Check All Our Items Before Shipment.

To Start Your Exchange Or Refund, You Can Contact Us At Sandraiskandars@Gmail.Com. Or Text 1-818.270.4061. If Your Exchange Is Accepted, You May Ship The Item Back. You Are Responsible For All Shipping Costs. Please Note, Item Must Be Shipped With Care And Proper Packaging To Avoid Damage During Transit/Delivery Which May Result In Denial For Refund/Exchange.  If You Exchange In Person, You May Avoid Shipping Costs. 

Our California Warehouse Is Located At 220 East Ave K-4 Suite 1, Lancaster Ca, 93535.

You Can Always Contact Us For Any Return Questions At Sandraiskandars@Gmail.Com. 1-818-270-4061

Damages And Issues

We Evaluate All Our Goods Before Shipment To Ensure Quality And Accuracy Of Order. Please Inspect Your Order Upon Receipt And Contact Us Immediately If The Item Is Defective, Damaged Or If You Receive The Wrong Item So That We Can Evaluate The Issue And Make It Right!

Exceptions / Non-Returnable Items

Certain Types Of Items Cannot Be Returned, Such As Custom(Ized) Products (Special Orders Or Personalized Items, Custom Color/Measurements), Personal Care Goods (Such As Beauty Products, Lingerie, Shapers, Undergarments, Bras, Or Thongs/Panties, Some Jewelry Is Also Not Eligible For Returns Such As Earrings Or Body Piercing Jewelry).  Please Get In Touch With Us If You Have Questions Or Concerns About Your Specific Item. Each Item Is Evaluated On A Case-By-Case Basis. Some Exceptions Are Made Based On The Circumstances. We Try Our Best To Work With You!

Exchanges

The Fastest Way To Ensure You Get Your Replacement Item/Goods Is To Return The Item You Have In A Timely Manner. Once The Return Is Accepted, You May Make A Separate Purchase For The New Item Using Our Store Credit, Generated Code Or Issued Gift Card. If In Store Purchase, You Will Receive A Store Voucher. If Item Is Not Accepted For Full Refund Or Exchange, Partial Amount May Still Be Credited And Applied For Next Purchase. Partial Refunds Are Evaluated On A Case-By-Case Basis.

Refunds

We Will Notify You Once We’ve Received And Inspected Your Return, And Let You Know If The Refund Was Approved Or Not. If Approved, You’ll Automatically Be Refunded To Your Original Payment Method Minus The Restocking Fee. Please Remember It Can Take Some Time For Financial Institution To Process And Post The Refund. If Not Approved, We Will Contact You Regarding The Reason For Denial, And Arrange For Goods To Be Returned To You Or Donated Or Damaged Out. (Damaged Out Items May Still Qualify For Partial Refund)